Política de frete

We hope you love our products as much as we do.All the products we ship have passed our strict quality control inspections.Our warranty ensures that you have an excellent shopping experience.At the same time, you are completely at ease.Most products sold by Happy Squirrels Shop are covered by the following comprehensive product warranty.If you are not covered under the unlikely circumstances, please see the "Notes" below.

Delivery/Shipping Policy

Our Happy Squirrels Shop quality assurance team works in person 24 hours a day to ensure that the correct package arrives on time.We handle all express delivery through a well-known express service and our in-house express team. If there is any change in the delivery cost of a particular product, it will be mentioned in the product details.Order confirmation and delivery completion depend on the characteristics of the product.Delivery time may vary from project.

Delivery time: During COVID-19, it may take longer than usual delivery time.The delivery time is subject to estimate, please calculate the time announced in working days.Due to force majeure events, including but not limited to political turmoil, political events, national/public holidays/statutory holidays, epidemics, etc., as well as the delay of a large number of supplier orders and logistics partners, delivery may be delayed (express service);

Orders after 6pm will be considered as orders for the next business day.Our working days do not include government holidays/public holidays.

You can shop on Happy Squirrels, and delivery costs vary depending on the country of the customer.

If the customer has not received the paid order after 2 months, Happy Squirrels.com will not bear any responsibility.

Replacement Guarantee

Happy Squirrels Shop enjoys [48-hour warranty] rights from the date of arrival of the products. If the received products are damaged or unusable, please follow the warranty process and contact our support center within 48 hours after receiving the products To request RMA.After returning the product to the address provided by our support team, we can send you the new product for free (we will refund the return shipping fee for you), or you can choose a full refund.Please rest assured that every purchase at Happy Squirrels Shop is 100% risk-free.

Friendly reminder: Recently, unscrupulous people have stolen pictures of our company's products in order to mislead consumers! Please make sure that the products you are buying are those sold by Happy Squirrels Shop in order to enjoy the right of return and exchange.

Special Note:

1. Customers must send clear photos or videos of damaged or defective products and shipping packaging first before we can consider issuing RMA authorization.Please use good camera equipment and close to a medium distance so that we can identify and verify the problem.The size of the submitted attachment must be less than 10MB, please send the attachment to: service@HappySquirrelshome.com

2. After the support center receives the returned product and confirms that there is a problem with the product, the shipping fee will be refunded according to the valid return receipt.For example, if the return shipping fee is $30, we will refund $30 to the customer.If our technical team determines that the product is not a DOA, we will not compensate for the return shipping fee. Return shipping charges without a valid RMA return receipt will not be accepted.

3. Product returns must be carried out through one of the shipping methods approved by Happy Squirrels Shop; our support center can provide you with more detailed information.

30-day unconditional exchange guarantee for unopened and unused products

If for any reason you do not want to receive the products within 30 days after receiving the products, you can also contact us to obtain a replacement.Please note that in this case, the exchange shipping fee is the customer's responsibility and will not be refunded.Products must be returned in their original packaging. Only unused and unopened products are eligible for product replacement.

Please note that the shipping fee for replacement is non-refundable, and replacement must be done in the unopened and unused case.